Refund Policy
Effective date: June 1, 2025
At Enzonic LLC("Enzonic," "we," "us," or "our"), we strive to provide reliable high-performance server hosting. This Refund & Cancellation Policy outlines the conditions under which refunds, credit returns, or billing adjustments may be granted.
1. General Refund Eligibility
Standard hosting subscriptions and credit top-ups may be eligible for a refund within 48 hours of initial purchase, provided the account is in good standing and has not violated our Terms of Service.
2. Non-Refundable Items & Add-Ons
- Custom domain registrations and SSL certificate provisions once issued.
- Third-party software licenses or egg add-on purchases.
- Used promotional credits, bonus wallet balances, or referral rewards.
If your account or any server instance owned by your account is suspended or permanently banned by our automated Enzica AI Security Audit or administrative team for engaging in malicious activities — including but not limited to crypto-mining, DDoS stressers, booter scripts, phishing pages, scams, credential harvesting, unauthorized proxying, web shells, or severe Terms of Service violations — NO REFUNDS, CREDIT RETURNS, OR PRO-RATED COMPENSATION WILL BE ISSUED UNDER ANY CIRCUMSTANCES.
3. Chargebacks & Payment Disputes
Initiating a fraudulent chargeback or payment dispute via Stripe, PayPal, or your financial institution will result in immediate permanent account suspension, server node deallocation, and blacklisting across Enzonic services. Any remaining account balance will be forfeited.
4. Refund Requests
To request a refund under eligible conditions, contact support at admin@enzonic.com or submit a support ticket in your dashboard.